I know that most people don't usually say anything about a company until they are unhappy. I work with the public and think that more people should tell companies when they do a great job. I think ordering from your company has been one of the best shopping experiences I have ever had with an online store. Your customer service reps went above and beyond to help me out. They were very kind, professional, and helpful and for that I want to thank you for obviously putting customer service first. It is rare these days to have such an emphasis on the customer. I will continue to order from Zappos and will also tell everyone I know that they should, too!