A Happy Zappos Customer Says:

"Last week I went onto your site to place my first order. My college daughter really wanted a pair of chestnut Mini Uggs in size 9. You did not have any in her size. The person at your company who I spoke with actually searched and found a "competitor" who had her size. When I told her how unusual and happy I was that she would rather have my daughter have what she really wanted and lose a sale than to have her unhappy, I was very impressed. I did order the shoes from the other site and she is thrilled with the product. Now I had to purchase the repellent to protect them. I went on your site last night and in less than 24 hrs she received the product, probably within 12 hrs of having placed the order over the phone! My daughter could not believe the product arrived so soon-she was not going to even check her mailbox. I had been told the item would be there in 3 days- with free shipping which all the sites DO NOT offer for small orders- and you surpassed that timeframe by 2 ½ days! We will continue to order through this site and tell our friends of the wonderful customer service and timeliness you provide. P.S. As soon as you get the Ugg conditioner and cleaning product in stock, I will order it."

, Feb 5, 2007

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