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A Happy Zappos Customer Says:

"I made the mistake of ordering something from one of your competitors. Let's roll the clock back - I've only placed a couple of orders with Zappos.com - but when I did, I got nearly instantaneous shipping information, free overnight shipping, and an unmatched customer service experience. With the competition, I placed an order last Wednesday. There was only one option for shipping - "free ground." I figured that I had enough time to get the shoes in time for Valentine's Day. Boy was I wrong. Turns out that my order had been "processed" - as of Tuesday of this week, that's all they know. So I eventually find out that they send the information to the manufacturer for drop ship (unbeknownst to me) and that takes "3 to 15 days" - a little vague, don't you think? The only answer I've been able to get back is that my order “might show up next week.” You've GOT to be kidding. The level of expertise with their customer service representative leaves much to be desired. So - my feedback to you is simple and don't worry about the other competitor - they're operating on a business model that's nearly extinct. Keep up the good work and I'll keep ordering shoes and boots from you guys (size 14/15's are hard to find sometimes!!!). Thanks, Patrick C. "

Patrick C., Feb 20, 2007

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