"Hi -- I wanted to let you know about some exceptional service I received. My husband ordered some shoes and had to return them. While he was packing up the shoes to send back, a piece to my daughter's puzzle inadvertently made it into the box. We searched high and low for that yellow "Y" and couldn't find it anywhere, and of course had no idea what had actually happened to it. Not too long later, we got a handwritten letter in the mail from a Zappos team member, which included the missing puzzle piece. Thank you so much for your attention to detail, and for the emphasis you put on customer service. Sincerely, "
Anne B., Mar 10, 2009
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