"Dear Shipping and Processing Departments, I have never had such good service in all my life (68 years). I am so impressed with Zappos I hardly know how to thank you. But I do thank you so much. With the lousy service we get in so many sectors, you are a bright shining star! I am telling everyone I know how wonderful you are. I ordered a pair of Naot shoes yesterday and they came today—exactly the right size and color. It is truly unbelievable! Why can't everyone be like you? And the shipping was free!! Many, many thanks again for making my day. Mary L"
Mary L, May 4, 2008
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