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A Happy Zappos Customer Says:

"I just wanted to take a moment to tell you how much I appreciate your high level of customer service. I recently purchased a pair of shoes through you as a gift for Father's Day, but, unfortunately, I ordered the wrong size. Your return department rushed me out the correct size that day, free of charge, and a voucher for easy return of the pair I had. Had the process been prolonged and difficult, I wouldn't have had my Dad's shoes in time for the trip to Hawaii we enjoyed this summer. I am a 25 year old young professional with little spare time and have done the majority of my shopping online for several years. To date, your company has given me the best customer service that I have yet encountered online. Thank you, you've earned my future business. Warmly, Reece T "

Reece T, Aug 22, 2006

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