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A Happy Zappos Customer Says:

"Hello Zappos! I am writing this email to let you know how pleased I am with your company's customer service. I returned a pair of shoes last week and by accident my daughter's hair clips were in the box and got returned as well. Someone at Zappos took the time to send them back to us. This was extremely thoughtful and very much appreciated. We are looking forward to buying more shoes from you in the very near future. Thank you so much again! "

Jamie E., Oct 26, 2007

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