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A Happy Zappos Customer Says:

"Thanks, we got the package and were here when he left it, Hayden got the shoes after he rang and ran. I have to tell you that the company ZAPPOS IS THE BEST at not only customer service but at being prompt at everything. My son who can't wait for anything and I mean when he gets his mind set he has to have something he then becomes a pest! He found the Heelys he has been looking for, for over this past year. One with a larger grinding plate. Any way yesterday he was on the WII Internet screaming at me that I had to come up stairs. He had found the shoes! That means that I had to go to the mall to find them. Of course on our hot pursuit we were very disappointed that the place that said they had them did not and they said they were they only ones who would ever get them. LOL! I told them that I would personally call Heelys myself or go to order them online from where my son saw them. My son used to be on the Heelys team. Either way, low and behold, he found them and said that your site said they would be here next day for free. I said; don't get upset when they are not. We had ordered after 1 PM and he gets upset. But we got confirmation and everything. So go to it 24/7 no lie. We will continue to not only order from you but we will let all of his friends and neighbors know how reasonable you were and how FAST we got our shoes. We will look at all of your site to see what our needs are from this day forward and that is a fact! Life is too short to deal with the mall and to deal with unhappy over priced items. Thanks for taking care of my family. It was like Zap and it was taken care of. Hayden was so amazed that you did not break your promise. His words were, mom the guy online said they would be here tomorrow. "

Pamela L., Aug 3, 2007

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