"Just wanted to say that I watched your CEO on Oprah yesterday and I think what you are doing is a great thing! I wonder what happened that it is so hard to get good customer service any more, but I know I can get it at Zappos. You provide a great product and even greater service. I live in a very rural and remote area of Colorado and shopping isn't easy. It is so nice to have been introduced to your store, I love it and will spread the word. Thanks for providing the great service that you do. Michelle T."
Michelle T., Feb 2, 2009
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