"I just want to say how great Zappos.com has been to me. I have not been the easiest customer due to one return and one cancellation (both of which had nothing to do with Zappos directly), and both times I have been 100% percent happy with how easy the process has been. The other few times that I have received shoes, I have been more than pleased with how quick the service is. Retailers everywhere, web based and otherwise, can take a few lessons from Zappos.com's customer service. Thank you so much to Zappos and staff, I really appreciate your excellent service."
, Jan 19, 2007
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