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A Happy Zappos Customer Says:

"I just had to write you about what an incredible experience it has been recently to deal with your company. I had bought a pair of rather expensive Mephisto sandals at the turn of the year that kept cutting my feet and giving me blisters. After wearing them 3 or 4 times, I gave up, threw them in the closet and figured I'd have to donate them… I ordered a new set of Mephistos that arrived this week and fit perfectly - no blisters, no problems. Along the way, I had a different pair sent that also fit wrong and those I sent back. Each time postage was paid BOTH ways, which I found remarkable, and the new shoes even came second-day air at no extra cost. I know this is standard policy for you folks, but it blew my mind. And each time I called customer service to handle the sending back of the original pair and then the second pair, until I got the final correct pair, each representative was kind, courteous, and super-competent. What an incredibly well-run company. You'll have a customer for life from me and I'll even tell my friends about you. Thanks for everything! "

Tosha S., Aug 23, 2008

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