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A Happy Zappos Customer Says:

"Hello, I placed an order on 1/14 and asked for 3 day shipping. Much to my surprise, I received an email from you stating that I will have my order overnight, at no additional cost to me. I just want you to know that every time I have placed an order with your company, my experience has been a delight. I am always getting more than what you promise and I appreciate it very much. I can only surmise that you get emails from people only when they are dissatisfied so I wanted to take the time to tell you that I am thrilled with the service I continue to receive from your company. Thank you and YES, I will tell my friends and already have. Thanks again, "

Debi, Jan 15, 2009

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