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A Happy Zappos Customer Says:

"This is amazing! Are you really serious? I can return the shoes? What a surprise! I was truly grateful just to be able to share my situation via communication on the internet regarding the discomfort associated with this recent shoe purchase; I never expected to be able to return them to you after wearing them! I don't think I've ever been treated better by any company I've done business with. When I found your customer service email response this morning waiting for me when I came into work, I was certain it was going to be a message empathizing with my dilemma and explaining the policy - I never expected an opportunity to receive a refund! I cannot express to you how grateful I am for your extending this consideration to accommodate me in such an entirely satisfactory way. I truly appreciate this! I cannot think of a way to thank you, other than to commit to being a customer for life, and I'll always sing your praises to my friends and colleagues! With sincere thanks - - and as one of your biggest fans, Elizabeth O"

Elizabeth O, May 18, 2009

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