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A Happy Zappos Customer Says:

""To any Zappos representative FYI: A few members at my job, at a Bay Area Law Enforcement Agency in California, decided to put together an Adopt a Family Program. Each of us had to shop for selected families. The family I received was a single parent mom with a son age 16, wearing a size 16 shoe, and get this... He just had open-heart surgery. All she wanted for him was a winter coat, bedding for his new bed, and a pair of basketball shoes size 16. I went to a local store after fighting the holiday crowds at the shopping mall where I couldn't find anything. Big and Tall had two pair of shoes, both were not attractive, especially for a 16-year-old kid. I purchased the shoes and showed my teenage daughter who instantly turned up her nose. I felt bad because the shoes were ugly and I was almost out of time. I was at a lost because the program committee was scheduled to deliver gifts on this Wednesday. I logged on to your website and noticed the 1-day delivery during Christmas. I found a pair of shoes "Converse-Wade" in black. Wouldn't you know that you didn't have the kid's size? Therefore, I kept searching. I was desperate. I found a pair of Adidas that looked cool, something a 16 year old would wear. I placed my order yesterday at about 9:00 AM and I received the shoes the next day at about 10:30 AM. I was overjoyed! You save the day for this kid. Your company is awesome and it spoke for itself with the fast delivery at no charge. People at my job were impressed with your service. Thank you for making the kid's Christmas complete. Thank you Zappos so much! You have made my day. Thanks again! AR" "

AR, Dec 20, 2006

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