"I'm still blown away by the level of service provided to me. I have shared the story with many within my own "circle" but would be glad to share it more widely...perhaps with a little less detail -- wouldn't want the world to "expect" such magnificence from you! And I still have intentions on getting out a letter to Zappos.com leadership. I thought of you guys last night...you must have heard me!!! More and continued gratitude, Jean"
Jean, Dec 18, 2008
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