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A Happy Zappos Customer Says:

"Hello!!!! I have SO much thanking to do.... For almost 30 years, I have always searched for the cheapest heels - never paying more than $30. Finally, for my 42nd birthday I "went for it" and ordered a bunch of different shoes from Zappos.com. I cannot tell you how impressed I was!!! I see and more importantly FEEL the difference with a $65 shoe... shame on me for torturing my feet for so many years!!! Well, no more!!! I kept 4 pairs of the most comfy, gorgeous heels. I am the envy of all my friends! hahaha! I will be ordering more in the future and I will tell everyone I know about Zappos!!!! Although I no longer work in white collar, I am in a band and play out, so I'm on my feet a lot - I need to look awesome and be comfy. I'm the best dressed...and the only gal in the band! Yay!!! I returned 3 boxes of shoes - you could not have made this easier. You processed my returns SO quickly, and credited my credit card SO quickly that you made my head spin!!!! I called customer service twice and e-mailed once and all three times was treated like a queen -- you have the MOST sweet and considerate young ladies working for you. What a blessing they were!!! Zappos, you are FANTASTIC - your selections, prices, etc. just blow every other shoe dealer away. I will never purchase shoes anywhere else. And my 9 year old daughter can't wait to place her first order from Zappos!!!! Everything about your website and customer service should serve as an example to everyone else out there! Bless you all and thanks for everything! - "

Gretchen F., Apr 10, 2007

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