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A Happy Zappos Customer Says:

"Dear Tony, Your team's dedication to customer service really raises the bar in today's competitive market where people are inundated with choices. I was devastated when my newest boots (ordered a size smaller as recommended by your website) made three of my toes lose circulation after a few hours of wear. Your return policy states clearly that returns are accepted in original condition, so I appreciate the graciousness with which my exchange request was granted. Thank you for taking care of me (and my feet). I already suggested your site to many friends here in San Francisco where the choices are many, but who has the time (?)... Thanks for making it easy! My Warmest Regards, "

Kat I., Jan 5, 2008

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