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A Happy Zappos Customer Says:

"This isn't a complaint, rather a compliment. I am going on vacation in seven days. As a woman who wears extra wide shoes, it is almost impossible for me to find any shoes that fit, let alone stylish ones. I spent a few hours yesterday in St. Louis (a 70 mile drive from my rural home) fruitlessly searching large chain shoe stores looking for a new pair of shoes to wear with the new outfits I had purchased for my trip. Then I came home and got on the Internet, where I spent an hour searching dozens of on-line stores that claimed to have a wide selection of extra wide women's shoes. What a joke. Then (through the miracle of Google) I found your site. It is the easiest site to navigate, bar none, of any of the shoe stores I visited on-line. And the fact that I was able to look at over five hundred pairs of shoes, in my size, had me mesmerized. My only concern was which shipping service to use. So I called your 800 number to find out if I needed to go with the 3 day shipping, and pay the extra seven dollars. In this age of automated customer service over the telephone it is a relief to have your call answered (promptly) by a real, live, human being. It is a delight when that person is friendly, knowledgeable, and goes out of their way to make sure you are 100% satisfied. It is unbelievable when that person goes the extra step to make you feel like you are a valuable customer (especially since it was the first time I ever ordered from your company). When I explained my shipping dilemma to your representative, she agreed that I should go with the 3 day service. While she was processing my order, she informed me that she was going to wave the expedited shipping fee. To some people, seven dollars may not be a lot, but as a person with a disability, who lives on a fixed income, this meant a lot to me. The gesture was just as important as the money though, letting me know that I was dealing with a company that wants my business. You have a customer for life. My sincere thanks, "

Teague P, Apr 8, 2006

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