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A Happy Zappos Customer Says:

"The following is from my blog. Hope you enjoy! RETAILER OF THE YEAR? ZAPPOS WINS HANDS DOWN! (EDITOR'S NOTE: The following endorsement is given based simply on deservability.) We have received no payment from Zappos. We have only received excellent service and excellent product. The online retailer Zappos has revolutionized shopping. Zappos has created a shopping experience better than can be found anywhere. Zappos gives you: 1) Knowledgeable and friendly service representatives 24 hours a day who speak English and are located within United States boundaries! When you call Zappos, you are talking with someone who cares! Gee, isn’t it nice we have a company that has re-discovered the infinite beauty of customer service? 2) Excellent product at excellent prices. You can find thousands of the best shoes at the lowest prices. We know this sounds ludicrous, but it is true. 3) Excellent shipping. When Zappos tells you they’re sending you something, you get it! Recently we placed two orders: One with Zappos, one with another company. The Zappos order was received before the other order was even out of the warehouse. 4) Website service. When you look at a shoe at Zappos, you are given more visual views and information than the manufacturer gives. Information is everything when shopping, and Zappos gives you everything you need to make the right shopping decisions. 5) Excellent return service. If you need to return your product, Zappos makes returns as easy as sticking on a return label. Incredibly easy returns. No longer must we put up with negligent, obtuse service from over-priced retailers who care not a whit about the shopper. No there’s a new retailer in town that knows what it takes to be the best. And that retailer is Zappos. Zappos has stepped up to the plate and hit a home run for the consumer. And for that, Zappos deserves the title of Best Retailer of the Year. Congratulations, Zappos!"

, Aug 1, 2009

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