"I know you probably have no time to be reading an e-mail from me, but I just want to say WOW you guys are great. My family just realized today that we should have been buying our shoes from you all along, and my dad recently told me about a news segment on how great your company is to its employees! I just want to say that your policies are great and I can't believe a company is so customer friendly. Free shipping (and you gave me an upgrade for free!), free returns for a YEAR, and the fastest delivery I've ever heard of. I've never felt the need to tell a company they were fabulous, but you guys are FABULOUS! You make life so much easier than having to drive all over creation to find a shoe store with the shoes we want. Again, thank you! And I WILL be telling everyone I know about Zappos to make sure you stay around forever. :) "
Kelsey, Aug 6, 2008
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