A Happy Zappos Customer Says:

"I want to thank you from the bottom of my heart as I have NEVER before experienced this from any company. My mom passed away a few weeks ago and yesterday I received flowers with this note card: "I'm so sorry on the passing of your mother; our hearts at ZAPPOS.com go out to you." I was so amazed and it brought so much joy to my heart. WOW, there are no words for me to express my gratitude for how you train your employees. This is "customer loyalty" above and beyond any company I know of. "

Barbara R., Jun 1, 2009

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