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A Happy Zappos Customer Says:

"Thank you for your prompt response. I have had difficulty with another Internet company, hence my overreaction. I can see Zappos is NOT like them. It also has made me aware that my "fears" were unfounded. It's wonderful to see a modern Internet company doing business in a professional and responsible manner. You have kept me as a customer and I will speak highly of you whenever possible. Thank you for your prompt attention to my request. I now see I overreacted based on past experience with another Internet company. I apologize for my strong response. Your company has acted very responsibly and professional during this process with me and I GREATLY appreciate it. I certainly will be back and can easily recommend Zappos to all. I look forward to doing business in the future, "

Pamela O, Jun 5, 2006

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