"My reason for emailing you is to commend you on the wonderful men and women you have working in your customer service department. I have called on several occasions to inquire about a product offered on Zappos, and each time I have been so pleased with the service I received. Each service rep was pleasant, informative and a joy to speak with. This is a rare quality these days. I commend you on the excellent job of hiring and training of your personnel. I also feel that Zappos has to be a reflection of the kind of person you are. The standard of excellence has filtered down from the top. Please keep up the good work. It's been a pleasure doing business with you. Sincerely, Cheryl V "
Cheryl V, May 21, 2009
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