"Dear Zappos, I am a loyal customer of Zappos simply because of your ability to care for your customers. There was a rather large error made on an order which I placed, but we quickly straightened out the problem and that is why I continue to use Zappos as one of my favorite internet order sites. Again, you guys are the best. Feel free to post my comments. I think that all of your visitors and customers would benefit to know what a solid and upstanding company Zappos is and what wonderful employees you are so fortunate to have. Jamie P."
Jamie P., Nov 16, 2007
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