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A Happy Zappos Customer Says:

"I have been an online shopper for over nine years. I have always felt fortunate because I've had so many positive experiences. Last night was the first time I had ever shopped at Zappos.com. A new standard has been set. Zappos.com has blown every other online experience I have had totally out of the water. There I was...all comfy in my pajamas…shopping away…and I decided to give Zappos.com a try because the shoes I was eyeing were pretty magnificent. Now, buying shoes isn't something I like to do online, because I have some pretty strict standards for comfort. I usually try on 20 pairs or better before I settle on a shoe. I read dozens and dozens of shoe reviews and reviewed your policies, threw caution to the wind, placed my first order and went to bed for the night. The next morning I opened my email and found my order had already been shipped. I went to work, came home and MY SHOES WERE ON MY DOORSTEP!!!! Your friendly product reviewers info was right on. The shoes fit perfectly. I am still in awe at how quickly I received my shoes and even more in awe that the shipping was FREE. Needless to say...EVERYONE is going to hear about my latest online shopping experience with Zappos.com. I could not possibly be more impressed with such quality products and excellent service. Your very satisfied customer base is your biggest ally in the online world. Those carefully thought out product reviews are worth their weight in gold. You folks are out of this world. Thanks for raising my standards on customer service. Naya S."

Naya S., Aug 3, 2007

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