"Dear Mr Zappos & Zappos (love your website), I have been ordering from your company after trying to find a "better price" on the same items I always order. I have given up on "better price" as opposed to the best service. I believe the first pair of Vans I ordered from your company was for the exact same shoes (awhile back) I am ordering now. The shoes I ordered are for my son who is returning from Spain on Monday. This is a welcome home present, as this (exact style of shoe) is the only thing that stays "steady" in his life. Thank you, and I really appreciate your service. Even though it may cost a little more, you guys are TOTALLY WORTH IT. Thank you, Tanya H."
Tanya H., Dec 6, 2008
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