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"Dear Fabulous People at Zappos, WOW! I am a customer for life! This was the best customer service experience I've ever had - no kidding! My shoes arrived today before noon - about 18 hours after I placed my order - incredible!!! I don't know why you shipped my shoes so quickly, but THANK YOU! I love them, they're perfect! I raved about Zappos on my website today and I've told about 100 other people about how great I think you guys are. Anyway - just wanted to let you know how much I appreciated this; it really did make my day! "
Shannon, Feb 22, 2008
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