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A Happy Zappos Customer Says:

"I'm so glad that I found you on the internet. I just discovered you. I just wanted to thank you so much for your prompt, professional, and speedy service. I recently pulled my Achilles tendon so I was desperately looking for a shoe that had an open heel that I could wear to work. What a nice surprise to not only get several emails with all the information I might need as well as an email saying that my order had been priority shipped so I would be receiving it sooner than I thought. I just hope the shoes fit, but if not, I think it's fantastic that you pay for the shipping charges on returns, too. There are very few companies that do. Thank you so much. You have no idea how much attention to detail means to me. I will definitely remember you when I purchase my next pair of shoes and I'm going to tell everyone I know about Zappos. Happy Holidays! Cara S."

, Dec 6, 2008

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