"I just want to say thank you for the excellent customer service! It is less than 24 hours from when I placed my order and I already have my shoes! In a world where excellent customer service is a thing of the past, I have to commend Zappos! I was able to find the shoes I wanted easily, and place the order within minutes. I received an order confirmation before I left your site. I tracked the shipment this morning, seeing that they were already in my area, then received the shoes before lunch time! I would pay extra for this service! The fact that you offer this service free is more of a credit to the way you run your business! Excellent job! I will continue to buy all my shoes from Zappos.com! Sincerely, Elizabeth S."
Elizabeth S., Jul 18, 2008
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