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A Happy Zappos Customer Says:

"I just wanted to take the opportunity to commend Zappos on their great prices, good products, excellent customer service. I recently purchased a pair of Anarchy sunglasses, but before placing the order, I called the "800" number… which I still can't believe is 24/7... to inquire about your return policy. I was pleased to find out that when you state you have a 365 day return policy, that is exactly what you mean. That is simply unheard of and unmatched! Then to top off the experience, when I made my order, the customer service rep upgraded my shipping to next day air as a courtesy. Again, unheard of! I have already recommended your site to several people and will definitely continue to order from you myself. Thank You, Shayne T."

Shayne T., May 7, 2008

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