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A Happy Zappos Customer Says:

"I just wanted to send all of the Zappos staff a note to say thank you, thank you, thank you! My mom and a friend had recommended Zappos to me in the past, but I was always leery of trying an online shoe shopping site. I felt shoes were something you have to try on in the store before buying. After my second purchase from you now, I am completely in love with Zappos! On my first purchase, I bought three pairs of shoes: one for myself, and two identical pairs for my mom. Unfortunately, her shoes didn't fit right, but I quickly discovered how fast and easy your return process is. My second purchase was on Wednesday evening. I ordered a pair of Uggs, and even though the site said that orders had to be placed by 1 pm PST in order to arrive the next day, I still got my boots yesterday, and they're a dream! Thank you all so, so much for your speedy, professional service. You know how to do online business right; other Web sites would do well to learn from your business model. Happy holidays to you all, and thank you again! Signed, A *very* happy customer. "

Kelly, Dec 24, 2007

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