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A Happy Zappos Customer Says:

"Dear Zappos Customer Service: Thank you for your response and for going the extra mile to search for the boots I was interested in. I should have let you know I was already familiar with other sites and have been monitoring their inventory of the boots I want. They both currently have the boots in stock, but because of your reputation for service, I was hoping you might carry them also so that I might be able to deal with your company. Above everything else, all your customer reviews rave about your service and your efforts in finding the boots I want just demonstrate to me that the reviews are accurate. Your personnel, whoever is responsible, went the extra mile to find them at different companies other than yours instead of just informing me that you don't carry them, which is what most others would do. I applaud your dedication to providing service to customers and will look forward to doing business with you in the future. I have added your site to my favorites and will be checking in with you first for any item I might need. Thanks again very much. Sincerely, Greg G."

Greg G., Jan 14, 2009

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