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A Happy Zappos Customer Says:

"Zappos, I am a 1st time shopper with you, I ordered a pair of Rockport’s, I've had good luck with these shoes in the past(I'm a UPS driver and need something comfortable and light)1st pair I received were like wearing boards, didn’t expect that from Rockport, anyhow I was going to return them, thought I would get hassled about it. The lady that took my call was nothing short of perfect, I’m sorry I can't recall her name, she helped get my shoes returned, with no problem and helped me pick another pair and sent them to me and I got them so fast. I was blown away. Thank you. I’m not the kind of person to sit and Email companies about my experiences with them, quite frankly I have better things to do, but I felt I needed to let you know how impressed I am, you have gained a customer for life. Thanks again! Barry (Buddy) G.W. "

Barry G.W., Jun 12, 2006

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