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Delsey Reviews

Helium Aero - 21
Helium Aero - 21" Carry On Expandable Spinner Trolley Posted: 1/3/16
Reviewer: Janell Whittington from Louisiana
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

Our shopping experience with Zappos has been wonderful. We purchased several luggage pieces with superior satisfaction. Phone customer service is also outstanding!

Helium Cruise Carry-On Expandable Spinner Trolley
Helium Cruise Carry-On Expandable Spinner Trolley Posted: 11/9/15
Reviewer: Eva from San Jose, CA
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

I travel internationally nearly every month, this carry on far exceeds my expectations. The wheels roll very smoothly and it packs a lot of clothing, the laptop pocket is great as well. I was able to pack a three week Asia trip in this carry on. It fits most overhead bins. My only complaint is that it needs side handles on both sides, and this is only one side. The pull out handle is also very sturdy and I have attached a sling to it so it can hold my backpack. Overall this has already saved me a lot of shoulder and back pain going from a two wheeler to this.

Carry-On Exp. Spinner Trolley
Carry-On Exp. Spinner Trolley Posted: 11/4/15
Reviewer: Catherine Rakoff from Annapolis, MD
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

Wowee. Great bag! Just rolls and rolls along. Very lightweight. Easy to pull off baggage claim belt holds a lot and good looking! Very pleased with this luggage.

Belfort Plus 30
Belfort Plus 30" Spinner Trolley Posted: 11/3/15
Reviewer: Char from
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

I purchased this in February out of paranoia that my items could be easily stolen thanks to zippers that are easily hacked. Yes, it can be difficult to line up the lips and close (because duh, it's a hardside), but that is part of the reason why it's so secure. And no, you will not be able to fit as much stuff in it because it's not expandable. But! 2 trips from Hawaii to Atlanta and it was still golden. However, on my Husband's trip from HI to TN, someone had tried to pry into the top by releasing the top latch and attempting to squeeze their arm through. This had to have taken at least 2 people pulling on each side (I tried it myself, and it was really hard!) They got nothing, but in their haste of pulling out their arm the lips misaligned and wouldn't close properly, but they forced the latch shut anyway, creating an "X" with the lips. Had it been any other brand, the latch would have broken off, the lips bent, and the luggage ruined. But once my husband got the latch off and gave the plastic time to resettle, everything went right back pretty much normal! Even with the cross-country travels, the outside has held up extremely well. Very happy with this luggage!

Chatelet 21
Chatelet 21" Carry-On Trolley Posted: 10/29/15
Reviewer: from Las Vegas,NV
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

This is a great piece of Luggage so rich looking and very functional. I love how light weight it is and the capability to lock the wheels. Genius!

Helium Cruise Carry-On Expandable Spinner Trolley
Helium Cruise Carry-On Expandable Spinner Trolley Posted: 10/26/15
Reviewer: from Bethlehem, PA
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

I love this bag. It looks small but somehow seems to hold as much as larger luggage. There are many separated zipper compartments for storage. Zippers are strong and construction is sturdy. Great value for the money.

Belfort Plus 30
Belfort Plus 30" Spinner Trolley Posted: 9/16/15
Reviewer: Mita Felman from Washington DC
Overall: Rated:2 stars! Comfort: Rated:2 stars! Style: Rated:2 stars!

This suitcase was delivered damaged. The second suitcase arrived as promised. I used this for a long trip. It is hard to close. The plastic is cheap. For sporadic use it is fine to buy for this price. I would save to buy a Samsonite.

Helium Aero - 19
Helium Aero - 19" International Carry-On Expandable Trolley Posted: 8/19/15
Reviewer: from
Overall: Rated:1 stars! Comfort: Rated:1 stars! Style: Rated:1 stars!

I ordered the Delsey Aero International carry on because of my research saying this was a good piece of luggage & of the reviews. I ordered platinum which is supposed to be a silver-white color but what I received was a dull dark grey. The picture shown is way off! I'm sending it back for a refund and going to see if I can find a different color because I still want this luggage. I have to find it fast because I go on my trip at the end of the month & now I'm going to have to pay extra to put a rush on it :(

Helium Titanium Expandable Carry-On Spinner Trolley
Helium Titanium Expandable Carry-On Spinner Trolley Posted: 7/14/15
Reviewer: Jeff from NYC
Overall: Rated:4 stars! Comfort: Rated:4 stars! Style: Rated:4 stars!

I bought this suitcase in June 2015 and used it on a weeklong trip (3 separate flights). Although marginally outside the Airlines' size requirements, this suitcase is a great size and easily carries-on to flights. The wheels spin very well, and the outside shell of the suitcase seems to be of good quality. I have noticed a couples nicks/scratches though that expose the underlying white plastic (I bought the dark grey color). My only complaint is that the expandable handle is a bit flimsy and feels weak. I have tried avoiding lifting the suitcase by the piece (e.g., over a curb) as a result. Overall, for the money, I think it's a great suitcase.

Helium Aero - 21
Helium Aero - 21" Carry On Expandable Spinner Trolley Posted: 6/29/15
Reviewer: from
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

This is the best suitcase I've ever owned. It's traveled through more than 15 countries, pulled across cobble stones, fallen down stairs, been stretched and packed, left in the rain and survived it all. The TSA lock, zipper and handle are still (years later) in perfect condition. Anyone who wants a light weight, reliable piece of luggage - look no further. Seriously... Delsey wins on this one!

Helium Cruise Carry-On Expandable Spinner Trolley
Helium Cruise Carry-On Expandable Spinner Trolley Posted: 6/29/15
Reviewer: from Boston, MA
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

Great size...not too large, not too small. It was perfect for carrying onto the airplane, especially if you don't want to check-in luggage. The 360-degree spinning wheels made it very easy to maneuver.

Helium Titanium International Expandable Carry-On Spinner Trolley
Helium Titanium International Expandable Carry-On Spinner Trolley Posted: 5/29/15
Reviewer: Jacki zaslow from NYC
Overall: Rated:3 stars! Comfort: Rated:3 stars! Style: Rated:3 stars!

Very easy to maneuver. Reason it's rated a 3 is that the lock does not work. I returned this item and both had the same issue. Zappos is wonderful with customer service. They finally told me to just keep it. I use it without the lock and the case is okay. The opening that allows access while the case is closed does take up quite a bit of space and I'm not sure it's necessary.

Helium Titanium 29
Helium Titanium 29" Expandable Spinner Trolley Posted: 5/11/15
Reviewer: from
Overall: Rated:2 stars! Comfort: Rated:2 stars! Style: Rated:2 stars!

My husband and I purchased the Helium Titanium 29" Spinner Trolley to replace our large Samsonite spinners that had worn out after 8 years--broken zippers plus baggage handlers broke off the zipper pulls so they could no longer be locked. We travel a lot in the U.S. and abroad. In our search for replacement luggage we liked the Delsey's locking feature flush on the side--no more broken zipper pulls. Here's the catch: on our most recent trip, TSA unlocked my husband's case and jammed the locking function when relocking it. We arrived home and could not unlock his suitcase! Tried everything--re-setting, paper clips, keys from old locks. Nothing worked. He had medical equipment that was locked inside. Luckily, we have a small local airport and he took the suitcase there in the morning and the TSA official unlocked it for him. I called Delesy's customer service and they reported we were not the only ones to have this problem with a jammed lock. Their solution was to call their customer service and they would direct us to the nearest repair center. So what if you travel to a remote area or are on a cruise ship? Unfortunately we have lost confidence in this product and will not use them again. Plus, the hard case is not very durable and after only two airline trips the exteriors were gouged and scraped and now look pretty beat up; and the small wheels can be difficult to get over door jams or other indentions. We are now back to square one searching for replacement suitcases.

Helium Aero - 21
Helium Aero - 21" Carry On Expandable Spinner Trolley Posted: 5/6/15
Reviewer: Esther Newman from Colorado
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

This is a beautiful piece of luggage, and I wish I could keep it. With the wheels, however, it measures 23.5". Unfortunately, the only sensible airline appears to be Southwest. They allow 24x16x10. United, US Airways and American only allow 22x14x9. British Airways allows 50 linear inches, but still only 22" length. I'm not sure what brought on the change, but it wasn't a good one, in my humble opinion. I chose Delsey for the convenience of the handle on the side as well as on top. I'm keeping the 19" expandable spinner. I think.

Helium Colours - 4-Wheel Carry-On Trolley
Helium Colours - 4-Wheel Carry-On Trolley Posted: 3/30/15
Reviewer: N Kennedy from Nyc, NY
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

I love this suitcase! It holds a lot, the built in lock is a huge plus and it's a breeze to maneuver! I got the black for my husband and the green for me and it's a beautiful bright emerald green. Definitely recommend.

Helium SKY 28
Helium SKY 28" Trolley Duffel Posted: 3/5/15
Reviewer: minoo hamza from Minneapolis, MN
Overall: Rated:4 stars! Comfort: Rated:4 stars! Style: Rated:4 stars!

I've used Delsey for years and have never really been disappointed and my opinion has not changed. My only adverse comment would be that when you stand it upright, it tends to fall over which is a big problem. Still I really like it!

Helium Aero - 19
Helium Aero - 19" International Carry-On Expandable Trolley Posted: 2/27/15
Reviewer: from Washington, D.C.
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

I purchased this carry on to match the 25 inch & 29 inch spinners that I have used on two trips and love them. This " international" size is important because carriers other than American ones have quite a different limit for suitcase poundage and carry- on restrictions. You won't have to worry with this carry- on. Plenty of space and a dream to wheel around the airport. This line (Helium Aero) has a double set of wheels which is hard to find. As I mentioned, this luggage has made two worldwide trips in less than a year on planes, trains, and ships and they handled very well.

Helium Titanium International Expandable Carry-On Spinner Trolley
Helium Titanium International Expandable Carry-On Spinner Trolley Posted: 2/24/15
Reviewer: Mary McCombie from United States
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

The best customer service -- and I really like the bag, too. There was a problem with the wheels on the bag I had ordered 6 months ago. Zappos not only replaced it quickly but made everything easy. The new bag is perfect. I travel a lot, and ease of rolling is essential. The computer sleeve in the front makes it easy to pull your laptop out when needed, but protected when traveling. Despite its small size, which fits in international bins, this bag holds enough for a comfortable overnight or three.

Helium Aero - 19
Helium Aero - 19" International Carry-On Expandable Trolley Posted: 2/22/15
Reviewer: Mary McCombie from
Overall: Rated:3 stars! Comfort: Rated:3 stars! Style: Rated:3 stars!

This would have been my second such bag, but it arrived locked and without any instructions on how to open the locks. I checked all over the internet, including the Delsey site, and could find nothing on how to open the tabs locked into the TSA lock. I would have to break the lock to get it open, so instead I returned it. Delsey, for crying out loud, do not shipped locked bags! Ironically, my previous front Helium wheels stopped spinning, which meant I had to wheel it along like an ordinary wheeled bag. I'll be calling the company to find out what happened. If everything worked, I would love it, but the frustration has been too much.

Helium Titanium 29
Helium Titanium 29" Expandable Spinner Trolley Posted: 1/7/15
Reviewer: from Joseph, OR
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

Great piece of luggage! It has made 2 coast to coast round trips and a long car trip with many stops. You can fit everything in it securely and no issues with oversize (although I strap down the width and don't use the extra 2" on flights). Weight was my only issue. You can fit so much in it is easy to go over the 50 lb weight limit so weight it or get another duffel real quick. The 25" (which has also made each trip) holds even more but I don't think you will get as much in it for flights without going over the weight limit. It all depends upon how you use it and where you are going. This last flight was into South Dakota in the dead of winter and I wish I had had 2 25" due to the weight restrictions. Winter means more heavy clothes, more shoes, boots, etc. I am only 5' and disabled but overweight and these flights were only my stuff for a month to 2 months. I think I will pick up 2 of the 25" blue for my husband and between 3 25", 1 29" and 2 carry-on's that should easily fit all our needs. I was hesitant about "hard" sided luggage vs soft sided but I think things were far more protected and the hard sided was so much easier to handle for me. I had tripped into Delsey last time I purchased luggage about 10 years ago and the one piece of soft sided larger bag never had a single issue and a lot of hard use. So far I expect at least the same for this line. It has already been heavily tested over the few months I have used it and I am happy to recommend this line. I did a lot of research but didn't find much conclusive input so I went with the last bag I bought, Delsey!

29
29" Exp. Spinner Trolley Posted: 1/6/15
Reviewer: Cristopher Caez from Orlando, Florida
Overall: Rated:5 stars! Comfort: Rated:5 stars! Style: Rated:5 stars!

I booked a last minute trip and needed luggage asap, not only was the overnight shipping fast but the bag was even bigger than I expected, I fit everything I needed for my trip without a single problem. I would definitely recommend this bag for anyone who is moving and needs to take a large portion of their clothing with them.

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