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Meet Our Monkeys

Tony Hsieh - CEO

In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million.

He then joined us as an advisor and investor, and eventually became CEO, where he helped us grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazines annual Best Companies to Work For list. In November 2009,, Inc. was acquired by in a deal valued at $1.2 billion on the day of closing.

His first book, "Delivering Happiness", was published on June 7, 2010, and outlines his path from starting a worm farm to life at Zappos. Tony shows how a very different kind of corporate culture is a powerful model for achieving success and happiness. "Delivering Happiness" debuted at #1 on the New York Times Bestseller list and has remained on the list every week since June 2010.

Most recently in October 2011, Tony was interviewed by Barbara Walters when she interviewed self-made super rich entrepreneurs. The piece included a visit to the headquarters of that was dubbed what "might just be the wackiest workplace in America."

In addition to his responsibilities as CEO of, Tony is leading the "Downtown Project", a group committed to transforming downtown Las Vegas into the most community-focused large city in the world. This transformation includes the coordination of the Fall 2013 relocation of offices from Henderson, Nevada to downtown Las Vegas.

Fred Mossler - No Title

Fred was born in San Francisco, California, and was raised in a small town, just north of the city, near the wine country.

After graduating high school, he moved to Oregon, where he attended Southern Oregon University. After college, Fred moved to Seattle, where he began his career with Nordstrom. Over the course of eight years he rose through the ranks with Nordstrom, living in Sacramento, Hawaii, and then back in San Francisco. He was in San Francisco when he received the call from Nick Swinmurn and where he joined in 1999, which would soon be known as

While he founded the Merchandising Team at his responsibilities have grown beyond the Merchandising department. Fred's current position of "No Title" enables him to oversee a variety of departments. Although he is still passionate about product and enjoys staying connected with his merchandising roots, his responsibilities now include the Customer Loyalty Team, Human resources, Recruiting, Benefits, and Marketing.

Steve Hill - VP of Merch

Steve joined in 2004 to build the Merchandise Planning Team. 

Since December 2007 he has led the Merchandising Team which is responsible for the product found on's focus is to provide the best selection for their customers while delivering the best possible shopping experience.

Prior to joining, Steve worked at Nordstrom. During his 16 years there, Steve worked in men's sportswear, women's shoes, and men's shoes. Immediately before joining Zappos, Steve was the National buyer for Men's Athletic Shoes.

On most summer weekends, Steve can be found bbq'ing by the pool while his three sons swim and his wife works in the yard. In the fall, Steve never misses a USC Trojan football game and tries to catch as many 49ers games as possible.

Mike Akrop - VP of Finance

Mike was born in Northwest Indiana and resided in that state prior to moving to Las Vegas and joining in February 2006. Mike currently oversees all of the financial operations of the Zappos Family of companies.

Prior to that time, Mike graduated from Indiana University where he obtained a Bachelor of Science Degree in Accounting from the Kelley School of Business. Upon graduating, Mike obtained his CPA license and worked in public accounting where he specialized in the healthcare industry performing financial audits, cost reporting, and consulting services. He subsequently moved into industry where he became the controller of a sports management company and later ran the accounting department for a large health maintenance organization in Indiana.

During his tenure at Zappos, he has helped structure the Finance organization by assisting in the build-out of various specialties such as Corporate Accounting, Tax, Internal Audit, Financial Planning, and Treasury. He has experience working in most aspects of Finance and Accounting during his career in the industry in both privately held and publicly traded companies.

Beyond Zappos, Mike enjoys spending time with his wife and traveling together. He also enjoys outdoor activities around the Las Vegas area including cycling, hiking, and playing golf. He is passionate about Zappos and is excited about the future and everything that comes with being a part of a dynamic company and the opportunity to work with amazing people on a daily basis.

Zappos Family Core Value:

10. Be Humble