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Phone Contact Information

  • We are always here for you - 24 hours a day, 7 days a week, 365 days a year. We're a service company that just happens to sell shoes.
    1-800-ZAPPOS-1 (1-800-927-7671) or 702-943-7677

    Para un representante que habla español por favor llame 1-888-927-4104 o 702-943-7688.

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  • Zappos.com Returns Dept.
    376 Zappos.com Blvd.
    Shepherdsville, KY 40165

    Please be sure to check our Return instructions if you need assistance.

Zappos --- You continue to impress by consistently surpassing the highest in service standards. Thank YOU! Carol
~ Carol, May 20 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble