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  • We are always here for you - 24 hours a day, 7 days a week, 365 days a year. We're a service company that just happens to sell shoes.
    1-800-ZAPPOS-1 (1-800-927-7671) or 702-943-7677

    Para un representante que habla español por favor llame 1-888-927-4104 o 702-943-7688.

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    376 Zappos.com Blvd.
    Shepherdsville, KY 40165

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I just wanted to thank you again for being so nice to my daughter-in-law, Samantha. My grandson received his shoes and cap that were too small and was in tears. You sent him the right sizes so he would have them to start school before the return shipping labels even got there (she is still waiting). It’s this kind of understanding and willingness to help that has made me a life long customer. You are the most customer-oriented company that I have ever done business with. The word spreads. I wish your business every success. You guys are great! Sincerely, Linda S. RN
~ Linda S., August 25 2009

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