Fast, Free Shipping & Returns Store Credit Terms and Conditions

How to Obtain Your Balance

To obtain your balance of Store Credit, please call the Zappos Customer Loyalty Team at 1-800-927-7671. Your balance is also listed on the My Account Page in the Store Credit section. Please note that in most cases, the balance is adjusted immediately when you make a purchase or once an item has been returned to the warehouse, but there may be occasions when the updated balance is delayed for a period of time.

Lost Store Credit Codes

In the case that you have lost your Store Credit code, please call the Zappos Customer Loyalty Team at 1-800-927-7671, who would be more than happy to email you another copy as we're unable to provide the code by phone.

Expiration / Service Fees

Store Credit does not expire and we do not assess any service fees for non-use.

Compliance With Law

By electing to receive Store Credit, you are certifying and representing to Zappos Development, Inc. that the activities in connection with which the Store Credit will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, including the Terms and Conditions that govern the website. In addition, you agree to defend and indemnify us and our subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of Store Credit or violation of any of these Terms and Conditions.

Acceptance of these Terms and Conditions

Your use of Store Credit constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.

Zappos Family Core Value:

10. Be Humble