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A Happy Zappos Customer Says:

"I recently needed a couple of pairs of shoes in a big hurry for a special event, and I remembered Zappos and your philosophy of exceeding the customer's expectations. I went on the site, and I was amazed at how easily I found exactly the kind of shoes I was seeking - despite the fact that I was actually looking for a fairly unusual shoe (a black and white wingtip) - in fact, I had multiple options! Good pricing, great selection and when it came to setting up an account, buying the shoes and choosing a shipping option - simple and fast. I just got my order and not only were the shoes exactly as shown, I got them on schedule - and maybe a little sooner than I expected. Congratulations on what is clearly a well designed, well managed and admirably efficient service organization. I look forward to visiting often! - Seattle "

Sean S., Nov 28, 2006

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