"Dear Zappos Team, I just wanted to send a quick thank you for your excellent service during the Christmas holiday. This year I really put the Zappos guarantee of getting a purchase to me by Christmas Eve to the test. After my mother and I looked all over town for days for a pair of shoes for her to buy me for Christmas, I finally suggested we order on-line. I knew Zappos had free overnight delivery so you were the first site I visited. I found some great shoe options in my size. I placed my order at 3:00 pm CST on 12/23 which was the exact last minute you said I could place it and still get my gift on 12/24. Sure enough, I got my awesome shoes on 12/24 so I had a gift to open with the rest of the family Christmas morning. My Mom was so blown away! She could not believe you were able to deliver them overnight right before Christmas. AND, thanks to your website info on how customers have rated the fit of a particular shoe, they fit wonderfully. JACKPOT! You have two new customers now, my mother and me! THANKS AGAIN! Sincerely, Charity K"
Charity K, Dec 26, 2008
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