"--Read it and weep!!!! However, by some miracle Jake and Megan got the job done and got me my bags to match the shoes I ordered from you despite the fact that the Phila. hub of UPS had closed. Somehow your resource division managed to get an employee to not only stay open for me, but UPS also agreed to hand deliver my package TO my girlfriend's car so that she didn't even have to get out!!! There are not enough exclamation points on the planet to relay with any accuracy how elated I am!!!! ZAPPOS ROCKS!!!!! Thanks again, fondly, a loyal and true customer for life. P.S. Please feel free to contact me or use the above e-mail for any and all Zappos-related reason--thanks again!!! "
Debby L., Aug 3, 2007
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