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A Happy Zappos Customer Says:

"I cannot thank you enough for the wonderful service that you provide. While I have a love of shoes, I have odd feet, and don't enjoy trying shoes on at home. Zappos allows me to try on shoes, and easily return them if I'm not happy. This is a brilliant system that you've established, and I am a very loyal customer. I also love the fact that the price you advertise is the price you pay. I read your customer reviews before purchasing and greatly appreciate the feedback from other buyers. One consideration is to have people indicate their age in the reviews...this would help me to put the review into perspective. For example, when someone says the shoe is stylish...is this from a 20 year old or 40 year old perspective? Keep up the great work and thanks again. "

Sue, Apr 4, 2009

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