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"Dear Zappos, I just want to say thank you for your excellent customer service. I had ordered the wrong size boot recently. You accepted it back without question, paid for shipping, AND gave me credit. I ended up finding a better boot in my size and it was more expensive than the original boot. You sent it within 24 hours and they fit perfect. YOU ARE AMAZING! Thank you for the excellent service. Keep it up!"
, Dec 22, 2007
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