"Truthfully, when I got off the phone with your company last Saturday night, I told my son we would order the shoes he wanted but I was wary about it being a scam because the representative I spoke with was too nice. I had not heard of Zappos.com before this and all the information I was told and that was on your web site seemed too good to be true. I actually couldn't believe that a legitimate company would be as nice, accommodating and everything be so easy. I was wrong. It is nice to know that there are still company's out there (and on the web) that are as helpful and nice as yours. I was also surprised how quick we received the shoes. Forgive me for going overboard a little on the praise but I have not had such a pleasant experience ordering from any other company on the web and I'm a still a little in shock. In fact, I think I will insist to my son that this is the only place he can buy his shoes online. Thanks for being great!!! Jane F."
Jane F., Feb 5, 2007
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