Executive Biographies
Tony Hsieh
CEO
Tony originally got involved with Zappos as an advisor and investor in 1999, about 2 months after the company was founded. Over time, Tony ended up spending more and more time with the company because it was both the most fun and the most promising out of all the companies that he was involved with. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to $840M in 2007 by focusing relentlessly on customer service.
Tony focuses on continuing to grow the business at a rapid pace while maintaining the culture and feel of a small company. Prior to joining Zappos, Tony co-founded Venture Frogs with Alfred Lin. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves, Tellme Networks, and of course, Zappos.com. Prior to Venture Frogs, Tony co-founded LinkExchange, an advertising network that was successfully sold to Microsoft for $265M in 1998.
Tony met Alfred Lin (COO/CFO) in college, when Tony was running a pizza business and Alfred was his #1 customer.
Alfred Lin
COO, CFO, and Chairman
Alfred joined Zappos.com in 2005 and is responsible for all financial, administrative, and warehouse operations. Alfred focuses on bringing focus, strategy and financial discipline in order to grow the business efficiently and profitably. Prior to joining Zappos, Alfred served as VP of Finance and Business Development at Tellme Networks, helping grow that business from no revenue to over $120M in recurring revenue per year, 30% cash margins and a $0.5B estimated contracted revenue backlog.
Prior to joining Tellme Networks, Alfred co-founded Venture Frogs with Tony Hsieh. Venture Frogs is an incubator and investment firm that invested in Internet startups, including Ask Jeeves, Tellme Networks, and of course, Zappos.com. Prior to Venture Frogs, Alfred served as VP of Finance and Administration at LinkExchange, where he managed the sale of the Company to Microsoft for $265M.
Alfred met Tony Hsieh (CEO) in college, when Tony was running a pizza business and Alfred was his #1 customer.
Fred Mossler
No Title
Fred joined Zappos.com in 1999 and was recently promoted to the position of "No Title" from Senior VP of Merchandising because we couldn't think of a title for him. His "No Title" position enables him to oversee a variety of departments at Zappos, including merchandising, marketing, creative services, product presentation, Zappos University, help desk, and outlet operations.
Prior to Zappos, Fred spent over 8 years at Nordstrom.
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