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A Happy Zappos Customer Says:

"I just wanted to let you know what great experiences I've had with your company and how happy I am to buy from you. I've shopped with you guys for about 5 years now (probably under different email addresses) but the one consistent thing has been the quality of your customer service and your commitment to your promises of no-hassle, free returns and exchanges. There have been times that I've ordered shoes and had to return them because they just don't work. Even though those transactions mean no sale for you in the short term- the service I've gotten during those transactions is what keeps me coming back year after year and it's also what makes me recommend you to friends. I know that I can feel comfortable buying shoes from you because I know that I'm not stuck with a pair of shoes that don't fit. Your priority of customer satisfaction, and not the bottom line, makes me as a consumer feel comfortable with on line shoe buying. Your commitment to customer satisfaction has been exemplary, and I really appreciate the care you give your customers."

, Mar 12, 2007

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