I just called Zappos to ask questions about shoe width (I need a wider size) and a rep helped me to find some boots that come in wide sizes, of which I ordered two pair. She was very helpful and friendly, and also upgraded me to VIP status. I'm THRILLED that my order will come tomorrow! And my return will be sped up as well. Thanks to the rep for doing a great job! She deserves a raise! Or at least a token of appreciation of some sort...take her out to lunch? Sincerely, Beth T.
