"To the Zappos Customer Service Department: Yesterday I purchased my second pair of shoes from Zappos.com because I was extremely satisfied with first pair I ordered. The price, arrival time, and quality of that product were all wonderful. I wanted to thank whomever made the executive decision to ship my second pair overnight free of charge. It's the little things that count, and I was already satisfied the first time around, but now you have sealed one more loyal customer. I will definitely continue to spread the word, as I have been already due to my first experience. Thanks again, "
Anthony S., Aug 13, 2009
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