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A Happy Zappos Customer Says:

"Wow...Thanks for the expedited delivery of my recent order. What a pleasant surprise! A friend admired my walking shoes over the holiday weekend. I looked online for a vendor of the brand and saw Zappos. I remembered seeing an interview of executives of successful customer centric companies and seeing Zappos among them. My niece was visiting and mentioned that she regularly orders shoes from your company. Her recommendation passed to me and I introduced my friend with the timely delivery of her surprise package. Online shopping has become my shopping method of choice and I expect to use your site regularly. Surprised and Happy, Z.P."

Z. P., Aug 6, 2008

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